Reservation fees (deposits) are due at the time of booking most appointments with us whether you book it in person, online, or over the phone. ALL deposits are non-refundable under any circumstance, they’re in place to assure you are committed to your appointment. The remainder of your payment will be due at the time of your appointment by Cash, Apple pay, Debit or Credit Card.

You are considered a “new client” if it has been 29 or 31 or more days since your last wax with us, the days are depending on if you are a member or not.

You are considered an “existing client” if it has been 28 or 30 days or less since your last wax with us, the days are depending on if you are a member or not.

Member-

New client- 31 or more days | Existing Client- 30 or less days

Non-Member-

New client- 29 or more days | Existing Client- 28 or less days

Your appointment is very important to us and it is reserved just for you! ANY profound language used towards any of the artists in our salon via phone, email, or in person will result in immediate cancellation of appointment and charge if its less than 48 hours before your scheduled appointment.

We allow 1 last minute cancellation free pass with no charge once every 6 months starting January 1, 2024. Normal last minute fees will be charged if you choose not to use your free pass or after it has been used. (This pass does not apply to clients who have never been serviced by us before)

If you cancel or reschedule your appointment less than 48 hours before your appointment day and time, the card on file will automatically be charged 50% of the price of the service(s). For Permanent Makeup appointments, we require a 72 hours notice.

Canceling/No Show or rescheduling less than 24 hours or same day of appointment will result in card on file automatically being charged 100% of the service(s) scheduled. To avoid these fees, please cancel or reschedule at least 48 hours before your appointment time.

Canceling an appointment without rescheduling forfeits your deposit even if you cancel 48 hours in advance. If you wish to reschedule an appointment, please do not cancel your current appointment, simply reschedule your appointment at least 48 hours in advance so that your deposit counts towards the next appointment.

(As a courtesy, we send out an email and text reminder 72 hours before your appointment and an additional email reminder 48 hours before your appointment to help prevent last minute cancellations and no-shows. Please keep in mind these reminders and confirmations are automated and technology can not always be trusted, do not fully rely on these reminders to let you know of your upcoming appointments, we rarely have any issues with our system, however technical issues happen.

Please read all pre/post care before booking an appointment to ensure you schedule an appointment far enough ahead to follow all pre-care. You may be subject to a cancellation fee if you show up to your appointment without abiding by our pre care requirements.

Clients that have an unpaid cancellation/no show appointment fee balance, will not be permitted to book further appointments until the balance is paid in full.

All policies still apply to appointments booked less than 48 hours before the appointment. By booking an appointment online, in person, or over the phone, you are agreeing to all of our terms and conditions regarding our policies.

We rarely cancel appointments unless there is an emergency or sickness. In these rare cases, your appointment can be rescheduled to the nearest appointment opening that works for you or your deposit can be refunded and the appointment will be canceled.

As of January 1, 2024, every client has 2 emergency passes a year. Clients will receive one emergency pass to use between January-June and one emergency pass to use July-December. If pass is not used it will not roll over and is not transferable. Both passes can not be used in the same 6 month period. Deposit will be forfeited however, additional 50%-100% charge will be waived with use of pass.

Please note: Client must call to redeem their pass. If client no show no calls, we will charge our normal same day no show fee of 100%.

We get it, life happens! However, coming in late to your appointment takes away time from your appointment. In this case, we will apply as many lashes as possible or we will try our best to complete your brows in the remaining appointment time, and the service(s) will still be full price with possible additional fees if necessary. Coming in 10 minutes late or more will result in the appointment being marked a no show and your card on file will be charged 100% of the service(s) scheduled. Please keep in mind all of our services and appointments are time sensitive.

We understand schedule adjustments are sometimes necessary, therefore we do allow rescheduling under the circumstances below:

You may reschedule any appointment up to 2 times as long as it is 48 hours before your appointment day and time using the same deposit. Rescheduling 3 or more times will result in your appointment being canceled and forfeiting your deposit. A new deposit and appointment must be made to schedule with us. Fills are typically between 2-4 weeks, we do not do 5 week fills, coming in 5 weeks to the day or more will result in full set. Do not book a fill if it has been 5 weeks or more, please book a full set.

Instructions to cancel or reschedule your appointment : There are many ways to reschedule an appointment with us!

*Make sure you have a account created through our booking system so you can log in and , manage your appointments, even if you scheduled over the phone or in person you can still create an account and it will link to the account we have created for you in our booking system*

-Through your original email you received after the appointment was booked

-Through the confirmation text or email

-Through logging in to the account you created via our website, link is below https://login.meevo.com/ilashibrowbar/ob?locationId=500618

-Call us or email us, we honor the time you call or email as we are a small business and can’t always answer right away

When rescheduling, you should receive a new email regarding the new appointment time/day. That is how you know your appointment was successfully rescheduled. If you are confused or unsure, please reach out to us and we can make sure it was successfully done!

A 72 hour notice is required to cancel or reschedule your appointment. If you cancel your appointment you will forfeit your deposit. If you cancel your appointment less than 72 hours from your scheduled day and time you will be charged 50%, if you cancel less than 24 hours or same day, you will be charged 100% of the service costs. You can reschedule 72 hours or more from your scheduled day and time to avoid any fees and your deposit will transfer as well, if you wish to reschedule less than 72 hours but more than 24 hours, you will be charged a 50% fee of the service(s) you have scheduled. Please understand permanent makeup appointments take up a huge time slot of the artists work day usually about 2-4 hours.

If you no show, or cancel same day you will forfeit your deposit. If you reschedule 48hrs or more before your appointment, your deposit will transfer with your appointment. Canceling less than 48 hours from your appointment day and time will forfeit your deposit. For your permanent jewelry appointment, we only allow a 5 minute grace period, please try to arrive early to allow time for consent forms.

All sales are final as each piece is custom fit, cut, and placed on each individual to their liking. We do not offer replacements or refunds for broken or lost pieces.

We will weld on ages 10+ anyone 13 or under will require parental consent.

Remember if your chain breaks at the weld spot, your first re-weld is complimentary within 1 month (30 days) of purchase. Chain must be in ORIGINAL condition, this means you must have your chain and it should be in one piece without any stretching or missing chain. Anything after 30 days will have a cost depending on the chain. Please contact us if there are any issues!

Our linkers employ a 4 point inspection to ensure your jewelry is properly welded before you leave. If your jewelry breaks within 30 days at the weld spot, we will repair it for free. Any incidents outside of the 30 days will require a cost. We cannot offer discounts or replace lost chains. If you break your chain, we will not repair it for free.

Chains may stretch over time depending on lifestyle. We will resize it for $20 if this happens. Our linkers will access the jewelry and if the jewelry is stretched beyond repair, it will need to be replaced at the wearers expense.

We are not responsible for chains tarnishing. We will inform you on the different types of chain and which are the most durable as we do have some that will and will not tarnish.

We are not responsible for any allergic reactions to the metals. Please ask any and all questions before getting the service.

Fills are needed every 3-4 weeks depending on the set of eyelash extensions you have. Our artists will inform you when you are due to come back in for your fill at the end of your first appointment or again if you change lash sets or styles. Fill pricing varies as it is based on the amount of days it has been since your last lash appointment with us and the percentage of lashes remaining at your fill.

Once it has reached exactly 5 weeks or more from your last lash appointment with us, a full set is required. We do not do 5-week fills. If you book a fill with us at 5+ weeks, and show up to the appointment expecting a fill, we will offer a full set if we have time, if that is denied or we do not have enough time to complete a full set since only a fill was booked, the appointment will still be charged for as it will be considered a same day cancellation as the appointment slot was reserved for you.

We always recommend removing lash extensions done by other artists before scheduling an appointment with us as NovaLash extensions are very different and both our products and technique and can be hard to blend with other extensions. We do understand not everyone wishes to start over so if you have lash extensions done by a lash artist outside of ilash & ibrow bar and wish to receive a lash fill with us, please contact us before booking as not all of our lash artists do foreign fills and we must approve it before making an appointment. Feel free to email us at info@ilashibrowbar.com

Arriving at any other appointment type other than a foreign fill with extensions that were done by an artist outside of ilash & ibrow bar will result in your appointment being canceled and a same day cancellation fee of 100% of the service(s) scheduled.

Any reactions to eyelash extensions or brow products is not foreseeable by ilash & ibrow bar’s skilled and trained staff. All care is taken to ensure your safety. We will go over your intake forms and any contraindications prior to the service. A patch test can be administered prior to the appointment. Simply schedule a patch test if you wish to receive one before committing to a service. * Refunds are not given for allergic reactions, however, we will make accommodations to get you in to our studio as soon as we can to remove the lashes or product causing the reaction* Eyelash adhesives contain cyanoacrylates.

All clients are required to have a card on file for any last minute cancellations or no-shows. By agreeing to our policies and booking an appointment, you authorize ilash & ibrow bar to charge your card on file per our policy. If you do not want to keep a card on file with us, you must prepay for each appointment fully when booking and the full amount is non-refundable.

We accept cash, all major credit cards, and Apple Pay.

There are no refunds on any lash or brow services or products. No refunds will be given for any reason. We guarantee the satisfaction of our clients and our services provided. If you are unhappy with any products or services, please contact us within 48 hours of your appointment to discuss concerns and possibly a complimentary touch up or fix can be done to address your concerns. Any concerns addressed after 48 hours from your appointment time or if you failed to follow aftercare instructions, there will be no complimentary fix.

Please do not come to your appointment sick. During our services we maintain close space for an extended period of time. This is why we require face masks for both our staff and all of our clients. If you are sick, please let us know as soon as possible. The same policies apply to appointments that are canceled due to sickness. If you arrive to your appointment showing symptoms of illness, you will be denied service and sent home, this will be considered same-day cancellation and your card on file will be charged 100% fee of the service(s) scheduled.

If your appointment is on a day that a storm or unsafe weather occurs or on a day after where it is still unsafe to commute. You may reschedule your appointment with no charges or fees applied. Please contact us in this case to reschedule without a fee via email on the day of your appointment.

Cancellation must be done by member by calling the salon ad speaking to an employee or in person ONLY. Service must be fulfilled before cancellation the month of or service is forfeited. Includes one service every 30 days, access to member page on ilashibrowbar.com, any discounts or freebies offered to members.Exclusions apply. No refunds for any memberships. Automatic charges every 30 days.

Our minimum age requirement for any services is 16. Clients 16 or 17 must bring a parent or guardian to their appointment to sign a waiver and other consent forms.

For brow & lip waxing, we will wax ages 12+ with parent consent.

We do not allow any extra guests or children as we try to provide the best experience for each and every guest and want the salon to stay quiet and comfortable for all of our clients.

All of our services are time sensitive. Scheduling the incorrect appointment type can result in us not having enough time and having to reschedule you for another day/time. Please make sure to book the correct type of appointment with the correct artist as showing up to your appointment after booking the incorrect appointment type can result in cancellation of the appointment and a 50%-100% charge. We have pictures and information available for every appointment type to avoid this from happening and are available during our business hours to answer any calls or emails! Please contact us if you aren’t sure exactly what you want to have done and we can assist you in scheduling the correct appointment type that best fits your needs.

Please be aware we do charge a $10 fee for removing eye makeup before any eyelash appointment.

Please be aware that all pricing is subject to change. Our prices vary depending on the artist you choose, please read the full description before booking. Most of our pricing varies due to our services being time sensitive. Even if you are on time for your fill, if you have less than the average percentage of lashes intact, there will be additional fees. If you have a major shed of the extensions for any reason, please contact us as soon as it happens so we can address it and figure out the cause and fill in your lashes sooner to keep the cost lower for you. Our artists vary in pricing as we have different experience levels. Please be aware of who you choose to schedule your appointment with. Pricing for each artist can be found in the description of the services when making an appointment or if you visit the page about the artist. Booking with the artist you choose assumes you agree to paying the price they charge. Please call if you have any questions or concerns about pricing!

Here at ilash & ibrow bar there are no refunds on any lash or brow services or products. No refunds will be given for any reason (including adverse reactions). We guarantee the satisfaction of our clients and our services provided. If you are unhappy with any products or services, please contact us within 48 hours of your appointment to discuss concerns and possibly a complimentary touch up or fix can be done to address your concerns. Any concerns addressed after 48 hours from your appointment time or if you failed to follow aftercare instructions, there will be no complimentary fix. All of our artists are licensed and trained, we always do our best to provide you quality services and provide all of the information you need before your appointment. Please address any additional concerns before receiving a service or buying a product from us.

Please understand we try our hardest to make sure nothing gets ruined during the tinting process, however sometimes watery eyes can create a mess. If you are getting any type of tinting done whether it’s eyelashes or eyebrows we ask that you wear dark clothing up top. We are not responsible for any dye ruining any clothing. Please wear comfortable clothing as most of our services require you to lie down for a period of time.

We highly encourage getting multiple services done at one appointment if you have the time to do so. Please be aware multiple services can add up to a few hours in the salon. Please only schedule services you know you 100% want to get done, all of our services are time sensitive and when you schedule services our booking system books enough time for all of them to be performed. Changing your mind at the appointment now shortens the appointment and leaves empty time the artist could have scheduled someone else in. Therefore all services scheduled will be charged for at the appointment. Changing your mind at the appointment is the same as same day cancellation meaning you will be charged 100%. Keep in mind we are an appointment based business and reserving time out of the artists schedule does limit their availability for others to schedule.

Although we appreciate clients trying not to cancel, you may not swap appointments with another client unless it is the same exact service. (Example: if you can no longer make it to a 3 week fill and send another current client in place of you to receive a 3 week fill) each service books a certain amount of time and if that is changed last minute, the artist now has blank space that could of been filled by another client. In order to swap appointments you are required to call and check with us that it is an approved swap before doing it. If someone else shows up in place of the original client who’s slot it is without approval, the appointment will be canceled and same day cancellation fees will be charged as normal.

Although we do accept walk ins for some of our services, this is only subject to availability. We can not guarantee that you will be able to be serviced when you walk-in unless you have an appointment. We highly recommend scheduling an appointment or calling first so you don’t waste your time driving to our salon and all of our artists are busy with other clients. However, we do understand some people can’t commit to an appointment or need a service last minute. We accept walk ins Monday-Saturday 11am-6:30pm

This is an add on option for people who need more than a 10 minute grace period to ensure we will have enough time for their service(s). Adding this to your appointment will reserve 30 additional minutes added to your normal appointment time with your chosen artist. The fee is non-refundable & can NOT be removed at your appointment. The fee only covers the time slot, it does not cover the costs for more lashes needing to be applied if the percentage of lashes remaining for the fill is less than 40% or if you are adding brow services. Those charges will be separate.

As a main priority, we try our best to control the salon atmosphere to allow all clients to feel relaxed during their services. Please do not bring in any guests, or outside food and drinks. ANY profanity, violent behavior, aggressiveness in any form, or ill-mannered language or actions gives us the immediate right to refuse service.

This includes getting upset and impolite with our team members regarding policies that were agreed to before appointment was scheduled.

We follow all HIPAA Privacy rules & do not share or sell any information with any outside parties. All information shared with us is to make sure our clients have a safe and high quality service experience with us.